Frequently Asked Questions

Q: What is the price for Sales Certification?
A: Each salesperson to be Certified is required to purchase a set of Action Selling Student Materials. The cost of these materials varies based on the Certification Plan that will be utilized. You may want to Benchmark Your Present Sales Skills by taking our free sales skill assessment. When completed, you will receive a detailed report showing what skills need improving and how to improve them. We can then discuss your options applicable to your results. If you want to Certify a team of salespeople, go to "Build a Certification Plan for Your Sales Force".

Q: How is Action Selling Customized?
A: Action Selling Certification is a unique "open-architecture" system. It provides for custom tailoring while it is being learned. You will use your own company, products and selling situations as you learn the strategies that have made thousands of salespeople increase their performance. You'll get a custom experience at the price of an "off-the-shelf" training solution.

Q: How long will it take to become Certified with Action Selling?
A: Most salespeople Certify in 120 days. Certification is measured on what you learn and what you are able to use of what you have learned. In order to make the transfer into your field activities you will be required to gain experience on using the skills prior to being able to receive Certification.

Q: How many sales professionals have you certified?
A: Since 1995 we have certified over 300,000 salespeople in over 2,500 companies with the Action Selling Certification Plan.

Q: What types of Companies do you certify?
A: Action Selling Certification is custom tailored to fit your company, products, and selling situations. For this reason, The Action Selling Certification System will accommodate any industry. See some of the companies we have worked with. View Customer Results.

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Q: How do I subscribe to the eCoach Newsletter?
A: Simply click here, Subscribe to eCoach Newsletter and complete the short form. Click "Continue" and you will receive the next issue in your inbox.

Q: How often will I receive the eCoach Newsletter?
A: Our newsletter is sent out twice a month.

Q: How do I unsubscribe from the eCoach Newsletter?
A: Click Unsubscribe to eCoach and your name will be removed from the mailing list. Please note, it may take up to 14 business days to remove you from the mailing cycle.

Q: How do I re-subscribe to the eCoach Newsletter?
A: Re-subscribing is the same as subscribing. Simply click here, Subscribe to eCoach Newsletter and complete the short form. Click "Continue" and you will receive the next issue in your inbox.

Q: What if I have a question about the articles?
A: If you have questions pertaining to the articles or information, you can ask the Coach. Simply click here, Ask the Coach.

Q: What do you do with my registration information?
A: We have a long history of recognizing and protecting the privacy of consumers, and are committed to protecting your privacy and utilizing technology that gives you the most powerful, safe, online experience available. Security measures are in place on all our web sites to protect the misuse and alteration of the customer information under our control.

Feel free to review our Privacy Policy for more details.

Q: What if I need technical support?
A: Contact us at our technical support e-mail hotline. Complete the form and we will get back to you as soon as possible.

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Q: How safe is ordering products through the Internet?
A: We know security is important to you. That's why we've made safeguarding your information a priority. We are fully equipped with a secure server for all online transactions. In addition, we've set up security checkpoints within the ordering and review process to further ensure the security of your transaction.

Q: What do you do with my registration information?
A: We have a long history of recognizing and protecting the privacy of consumers, and are committed to protecting your privacy and utilizing technology that gives you the most powerful, safe, online experience available. Security measures are in place on all our web sites to protect the misuse and alteration of the customer information under our control.

Feel free to review our Privacy Policy for more details.

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Q: What do I do if I forgot my log on and password information?
A: Enter your email address on Forgot Password page. Your password will be sent to the email address you registered with. If you have forgotten your email address, please call 1-800-232-3485 during business hours and a Sales Executive will be able to assist you. We will be more than happy to provide you with this information.

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Q: What other ways can I place an order?
A: We know that ordering options are key to a positive experience with our company. If you would like to place an order using other means, please Contact Us or call 1-800-232-3485.

Q: How do I check the status of my order?
A: At this time we are unable to track orders online. If you have a question, have your order confirmation number ready and Contact Us.

Q: Can I cancel an order online?
A: At this time, you are not able to cancel your order online. To make changes or cancel an order already in progress, please Contact Us.

Q: I've logged in, but your site still won't let me order. Why?
A: The following are the most common reasons why our system is not accepting your order request: "Cookies" is not enabled on your browser. Because of the confidentiality of your customer information, you may have chosen not to receive cookies. You will need to enable this functionality in your browser preferences to continue to order.

If you're still having trouble, give us a call at 1-800-232-3485.

Q: Why can I order some products online, but not others?
A: While you are able to order our most popular products online, you may find some products within our online catalog that ask you to "Call to Order." Certain products require customization. We appreciate your patience as we continue to make more products "orderable" online within the months to come.

Q: Why am I getting charged sales tax?
A: We are required by law to charge sales tax for any product purchased and delivered for use within the State of Minnesota.

Q: What if I accidentally place a duplicate order?
A: While we cannot catch every duplicate order, our system is set up to flag potential duplicate orders. Once a duplicate order has been detected, one of our Sales Executives will contact you to verify your order. If you feel you may have made an error while placing an order, Contact Us.

Q: Where can I direct my feedback about this service?
A: If you have any questions regarding online ordering or our web site that are not answered here, please Contact Us.

Q: What forms of payment do you accept online?
A: For orders online, we accept Visa, Mastercard, American Express and Discover.

Q: Do you accept checks/P.O.s or C.O.D?
A: We do not ship C.O.D. We do accept P.O.s, but on a case by case basis. If you would like more information please, Contact Us.

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Q: When will I receive my order?
A: Most orders are shipped within three business days. average order delivery ranges from 7-10 business days, which is dependent upon the method of shipping and the location of delivery.

Q: What if I need my order faster?
A: If you need your order faster using 2 Day or Overnight, you will need to call 1-800-232-3485 during normal business hours to place your order.

Q: Will I be able to see my total cost, including shipping and tax, before I order?
A: Yes. Your total cost, including estimated shipping, handling and tax, will be displayed for your review before you submit your order.

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