Customer Service Training
Action Selling Customer Relationship Professional (CRP) is a full-scale proactive communications process for conducting customer interactions. It is not just a collection of tips or techniques on how to respond to customer inquiries or conversations. It is a complete game plan for respectful communications with customers leading to long-lasting customer relationships and loyalty.
CRP applies to every customer interaction with your company. Whether responding to a customer’s need for information, making an add-on sale, resolving a service issue or providing technical information, CRP provides a common language that transforms the entire sales-and-service culture of an organization.
WHO IS CRP FOR?
Customer Service, Technical Support, Marketing, Customer Support, Account Manager, Client Services, Customer Care, Help Desk, Inside Sales, Sales Coordinator, and many others.