Why Customer Satisfaction Isn’t Enough
INSIDE SALES • CUSTOMER SERVICE • TECH SUPPORT • MARKETING • PRODUCT MANAGERS • CUSTOMER RETENTION • ACCOUNT MANAGERS
Studies indicate that customers can leave even when they are “satisfied” or even “very satisfied” with your business. This indicates that “Customer Satisfaction” for retaining clients is not the right measurement of whether a customer will stay.
Action Selling has identified the top skills necessary to move your customers past “satisfied”.
Watch the video to find out how!