Why You Need to Train Customer Relationship Professionals (CRP)
INSIDE SALES • CUSTOMER SERVICE • TECH SUPPORT • MARKETING • PRODUCT MANAGERS • CUSTOMER RETENTION • ACCOUNT MANAGERS
A company’s greatest asset is the untapped potential of its workforce. Often times, your customer contact employees spend more time with your clients than your sales force. Therefore, it is important that those customer facing employees are trained to manage and build the relationship.
Customer facing employees can include those in customer service, technical support, marketing, inside sales, or anyone else that has contact with your customers.
There are 5 big reasons why these customer service professionals need to be trained.
Watch the video to find out!